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If I am not wrong the number of people using automated email replies is increasing lately. I am talking about these email messages that are sent back to you right after you email someone, stating the other person got your email and will reply as soon as possible. The content is usually something like this:

Thanks for contacting me. I got your email, but I am a super busy person, so it might be a while before I manage to answer to your email. There is also a chance I won’t reply at all.

In the mean while, check out my blog at http://www.myblog.com.

In my opinion such messages are useless. You either reply or you don’t to my email message. If you do, I’ll know you’ve read it and considered it important enough to reply. If you don’t, I’ll know you either didn’t read it or read it and didn’t consider it important. In other words, there is no need to send me that automated message, because I’ll be able to figure your stance out anyway.

On top of that such messages clutter people’s inbox, and that is why I wish people would stop using them.

Now don’t get me wrong. Some automated replies are useful. If you are out of the office and won’t be checking your email at all, for instance, you could create an automated reply stating that, including an emergency phone or alternative person I could reach to.

But auto-replying merely to say you got my message and will reply to it as soon as possible is completely useless in my opinion.

Do you agree/disagree?


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About the author 


Daniel Scocco is a programmer and entrepreneur located in São Paulo, Brazil. His first company, Online Profits, builds and manages websites in different niches. His second company, Kubic, specializes in developing mobile apps for the iOS and Android platforms.

  1. I agree, I think that crap response is pretty annoying. I am however considering trying to set up an automatic response to people that comment. I’ve gotten a couple of those after commenting and it has inclined me to go back to the page where I may not have otherwise… although I am still trying to figure out how to do it….. 🙂 Nice Post.

  2. yes i agree with you. i dont like this type of emails.if anyone don’t reply my email then i understand he is busy.Thanks for share it with us.

  3. I hate these stupid emails. They def are totally useless and certainly clutter my already cluttered inbox. We have to remember there is a fine line between marketing and downright annoying which is likely to cause an adverse effect on your intent of marketing. (if they use the visit my blog, blah blah tag in there)

  4. Hey Daniel,

    I’m with you. Automated responses are really annoying. I didn’t realize this until I got a few myself. I get so much from your blog.
    Thanks! – yvette

  5. Yeah Daniel, I completely agree that they are a waste of time. Of course you got my email. No need to tell me that. Unless it happened to not make it to you and if that happened I still wouldn’t know because the auto-email wouldn’t come to me either. So it’s still useless. The only instances where it might be necessary is if you are on vacation or something and don’t want people to think you are ignoring them. I’ve never used them and probably never will.

  6. Hi Daniel,

    I can understand how you must feel. However, if you have been in the customer service division, you will clearly know that it is imperative that your customers know that you care. It is important to let your customers or leads to know that you have received an email and will or will not respond. At times this might get annoying. However, taking the whole process at hand or should I say, looking at the larger picture from the company’s point of view, they are just managing their customers.

    – Edde

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